Looking up an error code?

Choreo couldn't reach iCloud.

Check the device is online and signed in to iCloud (Settings, then your name, then iCloud). Anything you changed is saved on the device and syncs on its own once the connection is back.

A recent change hasn't reached iCloud yet.

There's usually nothing to do. Choreo keeps the change safe on the device and keeps trying. If it lingers, open Choreo, go to Settings, then Family Sharing, and tap “Push local changes”.

Choreo couldn't fetch the latest from iCloud.

Give it a moment, then pull again: in Choreo, go to Settings, then Family Sharing, and tap “Refresh from cloud”. Check the device is online and signed in to iCloud.

Instant “live” updates aren't running on this device.

Nothing is lost. Your family's changes still arrive every time Choreo opens or you pull to refresh. Reopening Choreo usually brings live updates back, and a device restart clears it up if not.

No family matched that invite code.

Re-check the 16-character code with whoever set Choreo up first. It's on their device under Settings, then Family Sharing. Codes use letters A to Z and digits 2 to 9 only (no 0, 1, I, L, or O), and the dashes are optional.

Choreo couldn't switch on Family Sharing.

Check the device is online and signed in to iCloud, then try again. If it keeps happening, close and reopen Choreo first.

Choreo couldn't save the invite code on this device.

Try the step again. If it persists, close and reopen Choreo, and make sure the device isn't completely out of storage.

A change couldn't be saved on this device.

Try again. If it keeps happening, close and reopen Choreo and check the device has a little free storage. Your earlier data is unaffected.

A family reset didn't finish cleanly.

Run the reset once more in Choreo, from Settings, then the Danger Zone. If it still doesn't complete, email us with this code and we'll sort it out with you.